I’ve been intrigued lately by crowd-sourcing (ie. Kickstarter, etc…) and it’s potential, specifically in the payroll industry. Why? Most of our new Shugo features is the direct result of client feedback. I have clients ask daily if this or that is possible. Unfortunately we don’t have the bandwidth to investigate and deliver on all of them — we prioritize based on a number of factors and move forward with a short list.
That got me thinking: what if there was a way to fund the additional development to support some of these request. Would crowd-sourcing new Shugo feature requests make sense?
How it would work?
We collaborate new feature requests from our clients and make some available to be crowd-sourced (from our client base). Anyone who sources a feature, will receive free usage of that feature for “x” timeframe (or with some other set of terms). So essentially it’s a prepay with the benefit of extended free usage when the feature becomes available.
Looks like a win-win?
On the surface it seems like a win-win for all. Clients get new features they need to compete with/exceed competitors. Clients get extended free usage because of their upfront commitment. Shugo has new features to offer to the industry.
I’m just not 100% sold on it yet. What do you think? Would something like this make sense? Would you “source” a specific feature request you see as a big differentiator for your business?